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1- What are the main goals of the Alfafood system?
Continuously fight for the corona virus supply chain by keeping your loved ones safe and secure at home, getting orders and supplies and quickly delivering your essentials basket in a completely isolated and hygienic manner with the help of trained and trained agents and forces. , Eliminating intermediaries and reducing prices, reducing family time and costs, dramatically reducing traffic and fossil fuel consumption and helping to improve air quality and maintain environmental health, create economic circulation in neighborhood and regional businesses and businesses, create a platform Extensive electronic and mobile communication between customers and local and competitive stock markets Of goods and services aimed at customer satisfaction and enhance the quality of goods and services.
2- What if I forget my password?
If you forgot your password and couldn't access your account. First, click on "Sign In" (located at the top of your screen) and select "Password Reminder". Then enter your mobile number and email, which is also your username. The new password will be immediately sent to your mobile number.
3- Order registration and tracking (ordering goods and services online)
How do I order food and services on the Alfafood system?
After registering and logging in to your Alfafood account, you can see your username on the right side of the page next to the registration form. Order registration in Alfafood system consists of 4 steps:
Enter the name of your neighborhood or area first. Shops and service centers or restaurants serving your neighborhood are identified.
At this point you can select your favorite center, shop or restaurant and click on the menu button.
Goods - Select services or foods and select "Final approval".
At this point you can select your exact address and payment type and click on "Final order confirmation". Upon completion of the order, you will be promptly sent an email and SMS confirming the order.
4- Do I need advice on choosing the service centers and stores and products presented on the site?
Yes. You can contact our partners in support via direct chat on the site or by calling 09213728273.
5. How long does the delivery take?
Speed and quality of order delivery are very important to us and we do our best to deliver the order to our dear customers in the shortest possible time. The exact time of delivery of orders on the Alfafood system, however, depends on the type of goods - store distance - order traffic per hour - the number of orders and the distance from that center.
6- Can multiple stores be combined in one order, product, or service?
Unfortunately, this is not possible and each order can only be ordered from one center, goods and services.
7. Can I change the recipient's address in the new order?
Yes. If you would like to receive your requested orders at the new address, you can register your new address at the third step of ordering.
8- How do I search the site?
Entering the name of the area and neighborhood in question will list all the stores and service centers around you. At this point, you can filter the type of goods or services you want from the store menu for your convenience and find your desired centers faster.
9. Do I receive an alfalfa invoice system for my purchase?
Yes - Your invoice will be sent to the email address you provided when you registered for the site, and stores and service centers will also send you an invoice with your order.
10. Can I place my order at all hours of the day?
No.The service hours of the centers vary, and you can only register your order within the service hours specified for the store and service center you want.
11. How can I find out about my order status?
Once you have placed your order, you will be sent an SMS and email confirmation immediately.
12. Is it possible to change or cancel an order?
You can remove or modify the order from your shopping cart before final order confirmation and click on the checkout icon. You will not be able to remove or change the order from your account after final order confirmation and purchase completion. Should you have any questions about the goods or services or how they are delivered, contact the customer service department of Alfafood immediately.
the payment
13. How can I pay for the order?
You can pay for the order online.
Online payment: If you select this option, you can pay online ordering online through all acceleration network bank cards.
14. What should I do if a store requests more than the invoice sent by Alfafood?
If you experience such a problem please contact the alfafood customer support team, they will promptly address your issue.
15) What should I do if my internet payment has failed and my money has been debited?
If the payment is not successful and your account is debited, the account will automatically be refunded to the account, up to 72 hours, depending on the bank. If the amount is not deposited with the operating bank after this period Call online payment to resolve the conflict.
16. What should we do if we pay for the order online and then cancel the order?
If your order has been canceled through the store or Alfafood system, our support team will contact you and notify you. You can refund the paid amount in 2 ways. Or you can request that the money be returned to your bank account, in which case your deposit will be refunded within 48 hours. You can also choose to add money to your account. In that case, your account will be charged immediately and you can use it for future purchases.
17. Is online payment safe in the Alfafood system?
Online payment is designed to be secure and convenient. But for internet payment on any site, please note the following security tips:
In the address bar of the browser, be sure to use the secure https protocol instead of the http protocol.
Before entering the information, make sure there is a gold lock at the top right of your web browser page, avoid entering your card information if you do not see it.
Be sure to use your existing virtual keyboard to enter your card information.
AlfaFood System for online ordering of a variety of grouped goods and services such as (bread-and-butter restaurants - fruits and vegetables - clothing and textiles - cosmetics - bags and shoes - home and car repair and service - medical and service ...) One of the best reputable and reputable centers and stores is constantly developing and providing services to citizens nationwide and in several other countries. AlfaFood System's pride is its fast support, continuous effort to deliver the best customer service and complete customer satisfaction. You can count on Alfafood's dedicated and reliable help and services to order a variety of goods and services, especially breakfast, lunch, dinner and even assemblies and companies. You can also download the free Alfafood Customer Service app by visiting the Google Play Apple Cafe Marketplace or directly.
18 How to install alfalfood app?
To install Alfafood app on Android and iOS systems you can use the links below:
Install from Sib App - iOS version
Install from Google Play store
Installation from Cafebazaar
Install directly from the Alfafood system home screen
19. Do I pay more by purchasing the Alfafood system?
All prices on the Alfafood system are in line with the latest in-store menu pricing, and despite the festivals, competitions, discounts and benefits available to the Alfafood system for regular customers, you will not only pay more, but also cost more. You are far less likely to receive orders for goods and services.
20. How do I know about festivals, competitions and group discounts on the Alfafood system?
Follow us on social media to stay up to date on alfood activities and competitions, and be notified via email, SMS, and notification.
21. What can I do if my order is delayed?
After you place an order, an SMS will be sent to the mobile number and an email to the email address with which you registered your order, which can be accessed via the link at This message reports that the support team will start following up immediately.
22- How do I use the discount code?
After you place an order and in the payment process, you can click on the "Have a discount code?" Option in both the account and online payment check boxes to enter your discount code from the total amount of your order invoice. Deducted.
23. Is it possible to use two or more discount codes together in one order?
No, you can only use a discount code for each order.
24. Is it possible to use the discount code with the overall discount of the restaurant?
No, you can use your discount code separately at times other than festivals.
25. How can I cancel or change my order?
Order can only be canceled until you receive an SMS and email confirmation of your order, but you can change the order if the order has not expired or the order has not entered the baking stage.
26. What should I do if the goods are in trouble?
If for any reason your received goods did not match your order (shipping was incorrect, lower, incomplete, and so on), inform the Alfafood System Support Team online to follow up and After synchronization and tracking, the store will change or cancel the shipment, send a picture of the goods you delivered to the support team if the quality or appearance is abnormal, and send it to the support team for easier tracking. Slow, obviously if you open the packaging or use and manipulate the goods Submitted, AlphaFood System will have no liability whatsoever for this error.
27- Is the price of goods and services inside malls and stores always the same as the price list of the Alfafood system?
The prices of each center's goods and services are updated daily by the expert team of the Alfafood System Supervisor and are in full compliance with the official and official price list of the stores, and sometimes due to discounts and festivals the menu price may be in the system. Alfafood is below the menu price in stores.
28. Can I order from all the stores available on the Alfafood system?
After searching automatically or searching for the place you want, you can order all the stores that Alfafood has offered you in the same place you searched for, even if the store is not near you but Alfafood has suggested it in your area. This means that your area is covered by that store, obviously if you are in an area like Area 8 no Alfafood system will offer you any area 22 stores.
29. How do I view stores around me?
You can find all of your sales centers in the alfaFood system in three ways: automatic area search, neighborhood search and store name search.
30. How do I view my previous purchase information?
Simply log into your account and select the "Activities" section, where you can check both your orders and past payments.
31- Is it possible to store multiple different addresses in one account?
Yes, you can save a few different addresses in your account by selecting a local address for each order and registering your order.
32. Where can I get a discount code?
Discounts are available to customers according to different campaigns. There are also service packages available to reduce the cost of your orders on the site.
33. Why doesn't the discount code apply?
If you apply a discount code, you will be notified of a problem with the message displayed by the system, such as expiration, incorrect code, unusable code for this store, or order.
34. Where do I enter the discount code?
After completing your shopping cart, selecting the address and choosing how to pay online, enter your discount code into the discount code box and use the option to apply your code and complete your order using the online payment method.
Be sure to note the description of the discount code you received and the terms of use.
35. I have lost my discount code. Where can I find?
It is not possible to resubmit discount codes due to the variety and variety of campaigns and collections that work with Alfafood to offer these discounts. A certain number of these codes are recorded in your profile in the Campaign Code section.
36. Why is my discount code deducted from my order?
Discount Codes, Announcements Percentage to Purchase Ceiling that will deduct your order from the code description. For example, a discount code of 1.5 to the ceiling of $ 0.99, if your shopping cart is $ 0.99 or more, will ultimately charge you $ 5.
37. How many discount codes can I use per order?
Only one discount code will be used per order. But if your store has a discount, these discounts will be combined.
38. What is a service package?
AlfaFood service packs include a discount on the cost of shipping your order up to $ 1 for a month and also a 5% discount up to a ceiling of $ 3.7 on your 2 orders within one month of purchase. More details and purchase options at the bottom of the front page Learn more> AlfaFood Service Packs available.
39. Why wasn't the store discount or discount code applied to the cash order (on-site payment)?
All AlfaFood collection discounts are for online payment orders only.
40- How to register a company and use corporate services?
Dear Customer Click on the contact icon on the homepage of the site above to apply for AlfaFood company discounts, please provide your company information in the contact form to contact your company.
41. What is the way to be added to the company list?
After confirming your company profile, the user registration link will be provided to your collection. You can sign up for this listing by downloading this link from the company registrar or requesting this link through our contact form on the AlfaFood system.
42. Why is corporate service not included for my other addresses?
These discounts are only for the address stated by your collection at the time of registration, and you may not use the discount if you choose your other addresses.
43. Can I be a member of several companies at the same time?
No. Each user can only use a company discount.
44. Why can't I place an order from the store I previously ordered?
If the registered location on the map corresponds to the registered address and you are still unable to register your order from the store or service center you want, the store you are considering will change its service range and will not ship to your desired range. In this case, you can place your order in the Alfafood system by searching the nearest stores and selecting the center and other stores.
45. What is a failed transaction? And how can it be tracked?
If your online payment process is hampered and your bank account is not transferred to the acceptor site (alfafood system), a transaction or payment is unsuccessful and this amount will be returned to your account by checking the selected port. it eats. (This process will take up to 4 hours and if your account is not refunded after that time, you can call the check number on your bank card and check this out)
46. Why was the discount not included after logging in?
You will not be entitled to a discount when you log in to your bank account if you make a change to your cart after the discount is applied or deducted.
47. Why is my banking information registered in the payment gateway?
Your bank details are recorded in the payment gateway attached to your mobile number, and essential information such as a second password and cvv2 code is not recorded. This is done by the payment gateway (licensed by the central bank) and is just for the convenience and speed of your payment and has no security risk to your payments.
